Ekart Logistics: Tracking, Customer Care, & Delivery

Sanidhya Negi / October 11, 2024

Ekart Logistics is a top logistics provider in India, serving over 10 million customers every month. It serves everyone including businesses seeking efficient delivery solutions or a shopper tracking their latest order. 

In this guide, we’ll explore everything you need to know about Ekart, including ekart tracking, how to use ekart tracking by order ID, and reaching ekart customer care for any support.

Introduction To Ekart Logistics

Ekart Logistics, operated by Flipkart, is a leading logistics and supply chain company in India. It was established in 2009 and since then grown to become one of the most dependable and efficient providers in the industry. The company offers a wide range of services, including product delivery, supply chain management, and reverse logistics. 

Ekart Logistics, with its extensive network, serves more than 3800 pin codes across over 50 cities and towns in India. This makes it one of the largest logistics players in the country. Ekart Logistics continues to play a key role in supporting eCommerce growth across India.

Features of Ekart Logistics

Ekart Logistics offers a variety of features designed to make deliveries smooth, reliable, and customer-friendly. Let’s explore some of its standout features.

Wide Delivery Network: Ekart Logistics has an extensive delivery reach, covering cities, towns, and even remote areas. This broad network ensures timely deliveries and makes Ekart a trusted logistics partner for many businesses.

Easy Ekart Tracking: Ekart’s advanced tracking feature makes it easy for customers to monitor their packages. Customers can see real-time updates on their shipment’s location, estimated delivery time, and any delays.

Convenient Delivery Choices: Ekart Logistics understands that customers have different needs. It offers flexible delivery options, like same-day or next-day delivery, and allows customers to pick time slots that suit their schedules. 

Smooth Return Process: Ekart makes returning products hassle-free with its reverse logistics service. Customers can quickly initiate returns and use Ekart tracking to monitor the progress of the return shipment. 

Responsive Customer Support: Ekart customer care support team is always ready to assist with any delivery-related questions or concerns.

Smart Data-Driven Operations: Ekart uses data analytics to improve performance. By studying shipment trends and customer interactions, they identify areas for improvement, optimize supply chain management, and offer better services. This data-driven approach ensures faster deliveries, efficient inventory management, and enhanced customer experiences.

Logistics Solutions Provided by Ekart

Ekart Logistics provides a range of solutions to meet various business needs. Some of the main ones are mentioned below:

B2C Express Services: Ekart’s B2C Express services support e-commerce businesses across 14,000 pin codes in India. It offers reliable deliveries with same-day or next-day options for short distances and 48 to 96 hours for longer routes. Ekart’s timely air services cover 1,800 cities. Its services include document delivery, product exchanges, oversized shipments, and seamless Ekart tracking to monitor shipments.

B2B Express Services: Ekart offers multi-modal B2B Express services for bulky and heavy shipments. It has over 7,000 vehicles to handle both full truckload (FTL) and less-than-truckload (LTL) shipments. Ekart Logistics surface and air express options guarantee fast transit, meeting the needs of businesses requiring priority deliveries.

4PL Solutions: Ekart’s 4PL solutions combine warehousing, logistics, and advanced technology to streamline the supply chain. These services are designed to optimize costs while providing real-time updates. Through this, it has been helping businesses across over 80 e-commerce categories.

Warehousing Solutions: Ekart provides scalable, high-quality warehousing across 20 locations with flexible storage options. Its warehouses offer specialized storage, including temperature-controlled and high-value inventory. The in-house Warehouse Management System (WMS) ensures smooth processes, while its services include inventory management, refurbishment, and logistics handling.

Ekart Logistics: A subsidiary of Flipkart

Ekart Logistics is owned by Flipkart, one of India’s leading eCommerce platforms. Founded by Sachin Bansal and Binny Bansal, Flipkart began as an online bookstore and soon expanded its offerings to include electronics, fashion, and home essentials. 

In 2009, Ekart was launched to handle deliveries efficiently and support supply chain needs for both Flipkart and other businesses. Over the years, Ekart Logistics has grown into one of the largest and most trusted logistics providers in India. Now it is known for its reliable services and timely deliveries.

How To Track Ekart Logistics Parcel?

Tracking your Ekart Logistics parcel is simple and can be done in just a few steps. The easiest way is to use the Ekart tracking number, which you can find in your order confirmation email or on their website. Here’s how you can track your parcel:

• Visit the Ekart Logistics website.
• On the homepage, click the “Track Order” option at the top right corner.
• Enter your Ekart tracking number in the given field.
• Click “Track” to view your parcel’s details.
• You’ll be able to see the current location of your parcel, its delivery status, and the estimated delivery date.

What is Ekart Tracking ID?

An Ekart Logistics tracking ID is a unique code assigned to your package when it’s shipped. This ID is made up of letters and numbers. It helps you track the location and delivery status of your parcel. You’ll receive the tracking ID once your package is on its way.

Where To Find Ekart Logistics Tracking ID?

You can find your Ekart tracking ID through several methods:

Order Confirmation: Your Ekart tracking by order ID is included in the confirmation email you receive from Ekart Logistics or the eCommerce site like Flipkart or Myntra when you place your order.

Shipping Label: If you’ve received the package, you can check the shipping label. The tracking ID is often printed on it.

Customer Service: In case you’ve lost the tracking ID, you can use Ekart customer care number and contact them asking for the same. They can assist you in finding your tracking number or help you with Ekart track.

Ekart Tracking Status

Ekart tracking status gives you updates on the location and delivery progress of your package. As your parcel moves through the shipping process, its status changes accordingly. Some of the Ekart tracking statuses are given below:

Shipment Created: The shipping label is ready, but the parcel hasn’t been scanned yet.

Out For Pickup: An Ekart driver is on the way to collect the parcel.

Pick Up From Seller: The parcel has been picked up from the seller by Ekart.

Out For Delivery: The parcel is on its way to the delivery address.

Received at MotherHub: The parcel arrived at a main warehouse, identified by a 3-letter city code.

Received at: The parcel has reached the destination city, also marked by a 3-letter city code.

Dispatched to MotherHub: The parcel is sent to an Ekart warehouse, based on the city code.

Dispatched to: The parcel is on its way to the destination city, based on the city code.

Delivered: The parcel has been successfully delivered.

Unsuccessful Delivery Attempt: The delivery failed because the customer was unavailable.

Ekart Logistics Delivery Locations 

Ekart Logistics has an extensive delivery network of over 50 cities and towns across India. This makes it one of the country’s largest logistics providers. Whether you’re in a major city, a small town, or a rural area, Ekart Logistics ensures reliable deliveries to almost every corner of India. 

Time Taken By Ekart Logistics To Deliver

Ekart Logistics provides flexible delivery options based on urgency:

Same-Day Delivery: Available in 13 cities, ideal for quick, local deliveries.

Next-Day Delivery: Offered in 50 cities for fast, reliable service.

Standard Delivery: Takes about 4 to 5 working days, suitable for non-urgent shipments and is cost-effective.

Express Delivery: Delivers within 2 to 3 business days, perfect for urgent orders.

Does Ekart Deliver on Sunday?

Yes, Ekart Logistics delivers on Sundays, providing customers with the convenience of receiving packages even on weekends. For added flexibility, customers can also arrange deliveries on holidays by contacting Ekart’s customer service. This feature is ideal for those unavailable during weekdays.

How Expensive Ekart Logistics Shipping

The shipping cost with Ekart Logistics depends on various factors like the package’s destination, size, and weight, along with the type of delivery service you choose. Ekart offers competitive and affordable rates compared to other logistics providers.

They provide both standard and express delivery options, allowing customers to select a service that fits their budget. Standard delivery typically has a flat rate, which is cheaper, while express delivery charges depend on the package’s size, weight, and destination. Ekart also offers free shipping on certain items and special promotions.

What is Ekart Logistics Fees?

Ekart Logistics offers affordable shipping rates that vary depending on the weight of your package and the delivery service you choose. 

• Standard shipping for packages under 1 kg costs around USD 2.
• Standard shipping for packages over 1 kg is about USD 5.
• Express delivery for packages under 1 kg is approximately USD 4.
• Express delivery for packages over 1 kg costs around USD 6.

Ekart Customer Care Number

If you need assistance from Ekart Logistics, you can visit their official website for support. You’ll find options for email support and ways to connect with them through social media platforms like Instagram, Facebook, and Twitter.

For direct help, you can call the Ekart customer care number at +911-800-420-1111. This number can assist you with queries, complaints, suggestions, and returns. The Ekart customer care service is available Monday to Saturday, from 8:00 a.m. to 5:00 p.m.

How To Use Ekart Through Bigship

Bigship makes it easy to use Ekart as one of its logistics partners. By integrating with Bigship’s platform, you can seamlessly book Ekart Logistics for your shipments. You need to simply choose Ekart as your preferred delivery partner during the booking process, and Bigship will handle the rest, ensuring smooth coordination, real-time tracking, and reliable delivery services for your business.

Conclusion

Ekart Logistics is a reliable and efficient logistics provider. It is catering to millions of customers across India. Ekart, with its vast delivery network, flexible shipping options, and easy-to-use tracking services, ensures smooth deliveries for both businesses and individual customers. Whether you’re using ekart tracking by order ID or reaching out to customer care for assistance, Ekart makes the entire process simple and convenient. From same-day deliveries to tracking your parcels, Ekart offers everything.

You can simply utilize Ekart services through Bigship by signing up here.

Ekart Logistics: FAQs

Ques: Why is Ekart Logistics a dependable option for package delivery in India?
Ans:  Ekart Logistics offers a wide delivery network, advanced tracking features, flexible delivery options, and strong reverse logistics which makes it a reliable choice for smooth and efficient package deliveries across India.

Ques: How does Ekart Logistics guarantee the safety and security of shipments?
Ans: Ekart Logistics is ISO and TAPA certified which ensures safety and security of shipments.

Ques: What services does Ekart Logistics provide for e-commerce businesses?
Ans: Ekart provides following e-commerce business services:

• B2B Express Services
• B2C Express Services
• 4PL Solutions
• Warehousing Solutions

Ques: Is it possible to track an Ekart package using the address?
Ans: Tracking an Ekart package by address isn’t usually possible, as it doesn’t offer this feature. Instead, you can track your package using the tracking number provided at shipping.

Ques: How quick is Ekart Delivery?
Ans: Ekart Logistics provides different delivery options, including same-day service in 13 cities and next-day service in others. 

Ques: Is it possible to send items using Ekart?
Ans: Yes, Ekart Logistics lets customers send items to various locations across India. They offer an efficient and affordable way to ship parcels, documents, and packages.

Ques: Does Ekart Logistics ship internationally?
Ans: No, Ekart does not ship internationally currently.