By accessing or using the Website or by using the Service on the Website you agree to be bound by the Terms and Conditions set forth below including any additional guidelines and future modifications. BigShip may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms published on this Website apply as soon as they are released.

As a condition of your use of this Website, you agree that, You will provide your proper and accurate Name as per Passport / Adhaar or any other official ID issued by statutory body, Address, Email ID, Contact Number, mobile, direct landline, and will be solely responsible for the Information provided and in case of any error or mistake in provision of information, BigShip will not be liable for the same.

You will use this Website to make only appropriate transactions for you or for another person for whom you are authorized to act, and will inform such other persons about the Terms of Use that apply to the transaction you have made on their behalf, including all rules and restrictions applicable. You indemnify BigShip against any illegal purchases made by you or any other person either legally authorized or on account of your negligence.

Make sure that all information supplied by you on this Website is correct, accurate, current and complete.

If you have an online User Account with this Website, you will safeguard your login details such as login ID and password and will supervise the same. You will be entirely responsible for any use or misuse of your User Account by you and any other person.

BigShip have the right in its sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

This Website and some other Website relating to BigShip, its partners, subsidiaries, Service Providers, and so on are just for your own and non – business utilizes. It is entirely denied to You and of your partners and off shoots straight forwardly or by implication connected to You, to outline, scrap, hack, information mine, remove, gather, duplicate, disperse, trade, alter, offer or transmit any substance or material from this Site, including however not restricted to any information, indexed lists, content, pictures, sound, video or connections for any business, business or open reason.

The information and content provided on this Website including, the availability of logistics services, as well as the infrastructure used to provide such content and information, is proprietary to our Service Providers or us.

The Customer must have the learning of all laws not restricted to the reasonability of items being dispatched, bundling prerequisite, required documentation for Shipments, non-deserting, and so forth for the source and delivery destination. The Customer recognizes that the Service Provider and BigShip

acknowledge the Shipment on said to contain premise and just on the depiction given by the Customer on the waybill and other applicable Shipping Documents. The substance of the Shipment must be demonstrated by accurate portrayal in transit charge and other transportation archives on which the Shipment has been offered. BigShip and the Service Provider accept no obligation to any individual for any misfortune or cost because of the Customer's inability to agree to this arrangement. The Customer additionally consents to hold BigShip and the Service Provider safe from and against all cases, harms, liabilities, activities, misfortunes, expenses, and costs of any nature at all, emerging out of Customer's giving to BigShip or Service Provider inadequate, off base or false documentation or inability to provide the required data. By no means should BigShip or the Service Provider be considered in charge of any risk emerging out of the products contained in the Customer's Shipment.

Assessment: BigShip or the Service Provider or the Shipping Company or any administrative expert including traditions and security may open and examine your shipment whenever.

Protection: To obtain and keep up a protection to secure the Shipments amid the execution of the Services. The Customer's protection might have all hazard scope security against all dangers at each minute amid the travel and capacity of the Shipments. Client in this demonstration liberates BigShip or the Service Provider or the Shipping Company from any and all duty regarding any occurrence or incident happened amid the conveyance of the Shipment from its cause point to its last goal.

Documentation: To provide BigShip and the Service Provider with a rundown of all the fundamental documentation required for the arrangement of the Services.

Relevant Duty Payment: To advise BigShip and the Service Provider on the gathering paying the enforceable obligation, viz., either the Consignee or the Shipper. In the occasion, assuming either, the Shipper is the gathering paying the errand, or the Consignee declines to pay the assessment as informed at or post the booking regarding the Shipment, BigShip should charge the Customer of such extra accuses along of a headway expense (i.e., a level of the obligation sum) and the Customer consents to pay BigShip, such duty inside (7) working days from the date of raising such bills.

Odd Dimension or Heavy Weight Payment: To imply BigShip on Shipments with either peculiar measurement or heavy weight for uncommon directions on bundling and extra charges apply. Such Shipments might be picked and conveyed just on due installment of such reserving.

All the Services available on the website are governed by the rules of service and regulations of the respective Service Provider. You are requested to refer to, acquaint and abide by those standards of service and practices of the particular Service Provider, before booking any shipping with us.

List of prohibited items:

  • Magnetized Materials
  • Infectious substances
  • Bleach
  • Flammable Adhesives
  • Live plants
  • Dry ice (carbon dioxide, solid)
  • Arms and ammunitions
  • Automobile batteries
  • Lithium batteries
  • Any compound, liquid or gas that has toxic characteristics
  • Fuel for camp stoves, lanterns, torches or heating elements.
  • Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
  • Insecticides
  • Garden chemicals (fertilizers, poisons)
  • Oil-based paint
  • Thinners (flammable liquids)
  • Firearms, explosives and military equipment.
  • Uncrossed(bearer cheques) drafts/cheques
  • Currency and coins
  • Precious stones, gems and jewelry
  • Dangerous Goods
  • Insecticides, garden chemicals (fertilizers, poisons)
  • Infectious substances
  • Bleach
  • Arms and ammunitions
  • Pressurized Containers
  • Alchohol and Narcotic Substances
  • Uncrossed (bearer) drafts / cheque, currency and coins
  • Poison
  • Hazardous and radioactive material
  • Foodstuff and liquor
  • Any pornographic material
  • Hazardous chemical item

COD liability in snatching cases

In case of forcible snatching or non-payment of COD by buyer, BigShip will not be responsible for COD remittance. Also, the seller must resolve buyer disputes within 24 hrs, failure of which will lead to a hold on the COD remittance. BigShip shall not be liable (in any manner) to remit the Cash-on-Delivery (COD) amount that is to be received as payment by the User, in cases of forcible snatching of the shipments/goods/delivery package.

Early COD Plan

  • KYC must be completed on your BigShip account.
  • For onboarded sellers, the Early COD plan will be activated only if the wallet balance is positive.
  • Early COD plan will be activated on all newly placed orders in system post plan activation.
  • Once you deactivate your Early COD plan , no early COD charges will be applicable for new orders.
  • In case of negative balance make sure to recharge your account to receive COD on the due date.
  • In case of any breach in the provided condition your early COD charges will remain the same for delayed remittance.
  • You will get the notification over email if you deactivate your plan or breach any of the above stated conditions.

Use of generic packing Material,

In case the shipment is packed using generic tapes & flyer (Brown/Plain), the courier partners shall not take any liability for pilferage. BigShip will not be responsible for any kind of claim settlement for such shipments.

Shipped Restricted / Dangerous Good – Air & Surface Mode

In case where the merchant ships restricted products by Air/Surface mode, the entire penalty will be borne solely by the merchant.

Shipment Damaged

Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. However, if the POD copy is clean, courier partners shall not accept any claim. Similarly, BigShip will not be entitled to any claims of the above manner.

Disputes Related to Damaged / Lost / Leakage / Fake Delivery / Non receipt of Shipment

All the disputes related to Damage, Pilferage, Leakage, Non receipt of shipment, Fake delivery etc. must be raised to BigShip within 24 hrs of delivery/delivery attempt. Any such cases raised after 24 hrs will not be entertained by BigShip, Lost Shipment value as per agreement will be credited to wallet.

Product Description & Customer Details

The merchant must ensure that the correct product description is mentioned for the respective products, sold by them. In case of incorrect/incomplete product description shipments may get returned from origin. In such cases the shipping charges will be applicable on return orders and will be irreversible. Also, if any penalty is imposed by the government authorities during the transit of shipments, the merchant will be liable to pay the same.

Cod Remitted Due to Wrong delivery status

In case the COD amount is already remitted to the user, is identified as incorrect due to wrong delivery status updated by the courier partner, the same amount shall be deducted from their wallet amount or from future COD payments.

Penalty for disputed shipments/cases

BigShip, in its sole discretion, shall have the right to levy penalty on the Merchant in relation to shipments /cases which have been disputed by the courier company, Merchant’s customer or by any third party (including any governmental authority/department).The said penalty amount shall be decided by BigShip in its sole discretion and may vary from case to case.

Order cancellation

You can cancel your order from the BigShip panel if the order is in any of the below statuses: AWB Assignment Pickup Scheduled - Pickup Error,

We regret to inform you that an order cannot be cancelled if it's in the "out for pickup" status. To Know More on this Please contact BigShip Customer Service

Insurance provision

Carrier Risk

Under carrier risk- Bigship will be only liable to remit the amount which has been remitted by the carrier to Bigship.

Under claim policy of Delhivery LTL-as amount of Rs.10,000 is to be deducted as the processing fee. After the deduction - the salvage value of the shipment (as per the carrier) will be only remitted to the clients wallet in case of insurance under carrier risk option.

3rd Party Insurance

Under 3rd party insurance - the salvage value of the shipment will be remitted as per the decision by Bigship Management and the carrier.

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