FAQ

BigShip is third party logistics service provider, specialized for ecommerce industry for COD and prepaid orders in all over India.

We work as a logistics partner for our customers to maximize their reach and grow their business by effortlessly shipping the products to the doorsteps at a best possible prices.

You can ship perishable and non-perishable goods Examples of commodities being shipped are clothing, machinery, jewelry and others.

Yes, We Do charge a nominal fee for our platform

You need not worry about this. We have 10 years of rich experience which helped us to make this platform more user friendly. We have our expert IT team who will be taking care of the integration of your website to our platform.

You can receive your COD amount in your bank account as per the COD remittance you have opted for, i.e., Day 1 (D1), Day 2 (D2), Day 3 (D3), or Day 4 (D4).

Dangerous goods are prohibited from shipping via BigShip. Some of these items are Liquor, Areca Nuts / Betel nut, Tobacco, Narcotics, armament, and ammunition.

You can generate a label for an order, only after you book a shipment through BigShip.

Yes, you need to provide shipment details like dimensions (length, breadth, and height) and actual weight for all products.

You can contact on our IVR number, i.e., 9582837312 or mail at client.service@bighship.in.

It is a unique id of shipments used during pickups.

The concerned sales POC or Client Support POC will provide you with your PUR(Pickup Request) ID.

The escalation time for NDR is between 24 hours.

You can calculate shipping rate through BigShip’s Open Rate Calculator.

By sending NDR (Non Delivery Report) on a daily basis.

Yes, BigShip offers To Pay and COD payment facilities.

BigShip offers shipment at INR 7.5*/kg for B2B only.

BigShip is committed to provide the supreme services to its clients. We have our dedicated team of customer support which will be working for your non-delivery reports which in turn will help you to maximize your delivery ratio.

We will provide a complete training session for our technology platform which is an API integration with a single click.

Bigship delivers Pan-India, covering more than 29,000 PIN codes.

You can verify Pincode serviceability by downloading the comprehensive Pincode Serviceability sheet.

For high-value shipments above INR 50,000, sellers need to create an eway bill. To create an eway bill, you need to have a transporter id that is unique to every courier. Here are the transport IDs for our courier partners –

Yes, you can ship your shipment internationally. BigShip ships to more than 190 countries around the world.

Yes, you can ship without a GST number, however, for B2B LTL, a GST number is mandatory. However, the seller must conduct deliveries without it at their own risk.

Yes, you can ship frozen food under the category of the essential items. The following courier partners are available for carrying such shipments-

Know Your Customer, or KYC, allows us to validate the identity of our clients. KYC is a one-time process on our platform. The following documents are required to complete your KYC process:

• Scanned copy of PAN Card
• Scanned copy Aadhaar Card
• Scanned copy Cancelled Check/Front page of your Passbook

Please Note: Your address proof and billing address must be the same. You can also complete your KYC using the Aadhaar-based OTP system.

The estimated delivery time of shipments, both domestic and international, is 7 days.

There are various kinds of custom duties and tariffs involved while shipping internationally, depending on the country you’re shipping to,

Yes, items labeled as fragile undergo careful handling during shipping to prevent any avoidable product damage.