BigShip's SOP's

BigShip Courier SOP's

POD Cases

Any case related to POD whether forward delivery or RTO (Return to origin) delivery will be entertained within the courier TAT which is 24-48 hours. No escalation after that will be entertained.

BigShip Courier SOP's
Forward Delivery

In any case related to forward delivery after the 1st delivery attempt has been made, shipment it will be re-attempted in a window of 24-48 hours.

Shipment Closure

RTO Shipment (Return to Origin) :- Shipment closure courier TAT is 60days. Only after that can we ask the courier to mark the shipment as LOST.

In-Transit Shipment

The usual TAT of any shipment varies between 3-5 day, It is requested to put any escalation bearing this in mind.

ODA Location- (NSZ)

In ODA location cases (Out of delivery area & Non serviceable zone) customer has to self collect the shipment from the courier branch.

Branch Address

In any case, when provided the branch address for self collection and customer is unable to self collect the same within a TAT of 24-48 hours, same will marked RTO.

BigShip’s Packaging SOP’s

Liquid Items

Packing an item involves leak proofing, cushioning, placing of the item and filling of the voids in the box. Enough cushioning needs to be provided to ensure no loads are transferred to the item.

Material - Bubble Wrap & Foam sheets

Liquid Products

Liquid Products need to be made leak proof before cushioning or packing. Common leak proofing techniques are mentioned below.

Material - Heat Shrink Sleeve / Tapping Of Bottle Caps / Zip Lock Pouches

BigShip Courier SOP's

BigShip’s Internal Packing Material

BigShip Courier SOP's

BigShip’s Special Handling Labels

Special handling labels helps in communicating the necessary information for appropriately handling the Shipment.

Common Categories
  • Fragile
  • Perishables
  • Dangerous Goods
  • Package Orientation
  • Keep Dry
BigShip Courier SOP's

Big Ship’s Selection of Boxes

Material
  • Use corrugated boxes of 3 ply for products below 4Kg and not fragile.
  • Use corrugated boxes of 5 ply for products above 4Kg and fragile.
  • Use tamper evident boxes for high value items (Cost above Rs. 7000).
  • Ensure the material used can withstand the required edgecrush and burst factor loads.
  • Optimize the size of the boxes as per the product dimensions.
  • The box should not be too small or too big for the item shipped. An optimum size box should be chosen.
  • Inspect the box for holes, tears, crushed edges and sturdiness. Avoid poor quality boxes for the safety of the item Shipped.
Size
  • Optimize the size of the boxes as per the product dimensions
  • The box should not be too small or too big for the item shipped. An optimum size box should be chosen

Quick Check

Inspect the box for holes, tears, crushed edges and sturdiness. Avoid poor quality boxes for the safety of the item shipped.

BigShip Courier SOP's

Big Ship’s First Mile SOP’s

  • For pickup we can only raise the escalation to the courier company only after 24 hours if the pickup is not done.
  • Pickup request will be cancelled after 3 days if the shipment is not picked up.
  • Raise any escalation for pickup to CS team after 24 hours if the shipment is not picked up.
  • Please share the complete documents at the time of pickup for (e.g. Ewaybill/ Invoice)
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