Any case related to POD whether forward delivery or RTO (Return to origin) delivery will be entertained within the courier TAT which is 24-48 hours. No escalation after that will be entertained.
In any case related to forward delivery after the 1st delivery attempt has been made, shipment it will be re-attempted in a window of 24-48 hours.
RTO Shipment (Return to Origin) :- Shipment closure courier TAT is 60days. Only after that can we ask the courier to mark the shipment as LOST.
The usual TAT of any shipment varies between 3-5 day, It is requested to put any escalation bearing this in mind.
In ODA location cases (Out of delivery area & Non serviceable zone) customer has to self collect the shipment from the courier branch.
In any case, when provided the branch address for self collection and customer is unable to self collect the same within a TAT of 24-48 hours, same will marked RTO.
Packing an item involves leak proofing, cushioning, placing of the item and filling of the voids in the box. Enough cushioning needs to be provided to ensure no loads are transferred to the item.
Material - Bubble Wrap & Foam sheets
Liquid Products need to be made leak proof before cushioning or packing. Common leak proofing techniques are mentioned below.
Material - Heat Shrink Sleeve / Tapping Of Bottle Caps / Zip Lock Pouches
Special handling labels helps in communicating the necessary information for appropriately handling the Shipment.
Inspect the box for holes, tears, crushed edges and sturdiness. Avoid poor quality boxes for the safety of the item shipped.