It is a Client Relationship role at Regional/State Level catering to the following specifications:
- Proactively interacting and setup meeting with clients to ensure high client satisfaction & maintaining high retention percentage.
- Identifying issues faced by the client, deep diving into the same for the resolution while engaging with all available resources to resolve.
- Complete co-ordination with clients for proper business understanding and aligning business needs & requirements.
- To ensure client queries and issues are addressed and solution is delivered within a stipulated timeline.
- Ensuring higher active client percentage and avoid loss of any client.
- Up-sell, Cross Sell, Expansion of existing clients and ensure absolute delivery of company products and services to the new and existing partners.
- To ensure sales, volumes and revenue growth of existing clients
- Training and development of newly recruited team of people at entrant level.
- Working on Coordination between various department e.g. Sales/Operations/Finance and Legal.
- Preparing various operational reports on daily basis for on-time checks.
- Ensure shipment cycle is completed and proper response is shared with the client for utter client’s satisfaction.
Desired Skills and Experience:
- Graduate/Post Graduate
- 2-4 Years of experience in E-Commerce Courier Companies/Courier Aggregators
- Go Getter.
- Ecommerce Background, Client Relationship, Customer Success, Key Account Management, Customer Satisfaction, B2B Sales, B2C Sales, Long-tail Sales, Enterprise Sales.